Shipping
For the moment we ship to countries specified below. If you live outside of those countries and are interested in our products, please send an email to info@accidentalcutting.com.
EUROPE
Austria, Andorra, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Hungary, Latvia, Liechtenstein, Lithuania, Luxemburg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Serbia, Sweden, Switzerland, United Kingdom
AMERICA
United States of America, Canada, Brazil, Mexico
EAST EUROPE AND ASIA
Russia, Ukraine, Arab Emirates, China, Lebanon, India, Japan, Kuwait, South Korea, Thailand, Taiwan
OCEANIA
Australia, New Zealand
Shipping alternatives
The estimated delivery time is for stocked items. Preorders it will be shipped when the garment is produced (usually 3-4 weeks after the release date but can be affected by Spanish national holidays), please see the product page for each garment.
|
Service |
Estimated delivery |
Cost |
|
Pickup in Accidental Cutting studio (Madrid) |
Instant |
Free |
|
Free Shipping (From € 500 and up) |
4—10 days |
Free |
|
Standard shipping (Spain) |
4—10 days |
€ 6 |
|
Standard shipping (EUROPE) |
4—10 days |
€ 15 |
|
Express shipping (Europe) |
4—10 days |
€ 30 |
|
Standard shipping (US) |
6—12 days |
€ 30 |
|
Standard shipping (ASIA) |
6—12 days |
€ 40 |
|
Standard shipping (OCEANIA) |
6—12 days |
€ 40 |
Kindly note that the delivery time is an estimate and may be longer in some cases. And if you are lucky, it might also be faster.
Returns and exchanges
ACCIDENTAL CUTTING has a 14 days return policy. In order to create a pleasant shopping experience, ACCIDENTAL CUTTING has an easy return procedure. When using our free return service, you will be refunded in the event of theft or loss during delivery to our warehouse. ACCIDENTAL CUTTING will issue a full refund including the shipping cost from us to the customer; with exception from if Express shipping has been used.
To return or exchange items, you must request a return authorization by sending an email to info@accidentalcutting.com to notify the return or exchange. A pre-paid shipping label will be send to you in order to send any items back to us. Find instructions below.
- Place the item(s) in the original shipping box, or any other solid carton box.
- Close the box and tape it securely.
- A pre-paid return shipping label will be sent to you. You will have to print it.
- Place the return information label and pre-paid return shipping label on the box over the prior delivery information.
- ACCIDENTAL CUTTING will send you a email confirming the picking up time and date.
Exchanges
Purchased items are exchangeable for a different size or colour. All exchanges are based on stock availability and are shipped to you free of charge. Should you be interested in an alternative style, please return your item(s) to us and simply purchase the new piece separately at atacac.com
Receiving a refund
Your refund will be credited to the original payment method. If the complete order is returned a refund will include shipping costs. Please note that in case of a written notice and proof of a return to ACCIDENTAL CUTTING within 14 days upon arrival, we will issue a refund latest on day 14. In case we have not received a written proof of a return, we allow 30 days to issue a refund.
Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.
Important information
Items must be returned to us in perfect condition. Make sure all products are exactly as you received them.
Please send the package to:
ACCIDENTAL CUTTING c.Relatores 14, 1 dcha. 28 012 Madrid Spain
ACCIDENTAL CUTTING quality guarantee
If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.
If items have a manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately.